Pricing and fees
If the question is about what something costs, what's included, or what sits outside the fee.
FAQ
The questions landlords usually ask.
Short, direct answers on fees, services, switching, areas, block management and first contact.
Start here when you want a quick answer rather than a full article.
For the longer reasoning behind fees, services and compliance, read our insights.
Jump to a topic below if you want a fast answer before comparing services or getting in touch.
Where we work: Hackney, Tower Hamlets, Newham, Waltham Forest, Canary Wharf, Stratford, Wapping, Whitechapel, Bethnal Green, Bow, Limehouse and the wider East London market.
Quick routes
If the answer needs more than one bullet point.
The fastest exits from the FAQ when the question turns into pricing, comparing services, switching, or longer guidance.
See pricing
Where each service starts and stops
If the question is which service fits: Let Only, Rent Collection, Full Management, HMO or serviced accommodation.
Switching agent
If another agent is already in place and you'd like to know how a handover actually works.
Longer guides
If you'd like the longer reasoning rather than a short answer.
Browse by topic
Jump straight to what you need.
Use the topic links for quick navigation. Open the linked page from any group when the short answer isn't enough.
General
Quick answers on the areas we cover, the services we offer, and who we're a fit for.
General questions
Start here if you're still narrowing down the service or wondering whether we cover your area.
Pricing and fees
What the fee covers, when it starts, and what sits outside it.
Pricing, VAT and pass-through costs
Fee timing, exclusions, the introductory offer, and where pricing becomes proposal-based.
Landlord services
Service-specific questions drawn from each of our landlord service pages.
Let Only
We market the property, run viewings, vet applicants, prepare the tenancy file, and hand you a complete pack so you can manage from a clean starting point.
Rent Collection
We collect the rent, reconcile receipts, chase any arrears, and keep you informed, while repairs and broader management stay with you.
Full Management
Your named property manager runs the tenancy day to day: rent, repairs, inspections, certificates, tenant calls and reporting. All from one inbox, in writing.
HMO Management
HMOs need more attention. We run them with tighter compliance tracking, room-level issue handling and quicker turnaround on maintenance.
Accommodation Management
We run serviced apartments end to end: setup, channel management, guest communication, turnovers, maintenance, compliance and (on the higher tiers) revenue strategy.
Switching and onboarding
The handover questions that usually come up before a property changes hands.
Switching, handover and onboarding
Use these answers if the property is already occupied, managed elsewhere, or moving from self-management into a proper service.
Block management
Questions from each of our block management services, for RTM directors, RMC boards and freeholders.
RTM Companies
We support RTM companies across East London who want a professional managing agent to carry the workload, without losing visibility over what's happening, what's being spent, and what's coming next.
Freeholders
We support freeholders and building owners across East London who need disciplined building management, sensible leaseholder communication and proper control over recurring issues and major works.
How Block Management Works
Freeholders, RTM directors and RMC boards should be able to see how we'd run the building before they appoint anyone. This page sets out what we manage, how issues move, and where accountability sits.
Section 20 Consultation
We run Section 20 consultations for residential blocks where major works or long-term agreements trigger the statutory process and the cost-recovery risk is too high to handle informally.
Service Charge Budgeting
We help blocks move from vague estimates and reactive chasing into a structured annual budget, demand, collection and year-end reporting process.
Major Works Oversight
For residential blocks planning major works, we provide the structure: scope review, procurement, Section 20 interface, reporting and close-out. Better than letting cost and communication drift as the project grows.
Contractor Procurement
For residential blocks where tendering, due diligence and the appointment process matter to cost, resident confidence and later accountability.
AGM Management
For RTM companies and RMCs where quorum, notices, minutes, voting and post-meeting follow-up need more control than a basic admin exercise.
Block Compliance & Fire Safety
For residential blocks where fire safety, building safety, asbestos, water hygiene, lifts and electrical installations need a proper management approach.
How we work
Questions on rent, maintenance, tenants and reporting: how the day-to-day actually runs.
Rent and statements
Rent collected on time, reconciled cleanly, and explained on a statement you can read in a minute.
Maintenance
Repairs handled in writing. Quotes, approvals and contractor instructions all on the record.
Tenant matters
A controlled way of handling tenant communication, escalation and repeat issues.
Reporting
Updates that tell you the status, what's been done, and what needs deciding next.
Areas
Local questions from each of our East London area profiles.
Tower Hamlets
A core East London borough we know well, modern blocks, older rental stock, and landlords who want a more attentive standard than the high street usually offers.
Newham
Licensing awareness, active tenancy management and clear issue routing all matter more in Newham than vague all-inclusive promises.
Hackney
A strong fit for landlords who want a calm, premium standard in a borough where tenants expect quick answers and owners expect a polished service.
Waltham Forest
Family homes, commuter stock, and landlords moving from self-management into something more structured.
Barking & Dagenham
For landlords who want a more controlled service, cleaner rent handling and fewer surprises on fees.
Redbridge
For landlords who want local coverage, stronger document discipline and a more formal standard than self-management allows.
Canary Wharf
A district profile for landlords who want a premium standard in a fast-moving market with concierge rules, newer buildings and high expectations.
Isle of Dogs
Large apartment developments, waterside buildings and overseas ownership combine here, reporting and access matter more than generic landlord support.
Poplar
Mixed stock, regeneration pressure and occupied tenancies often call for clearer service boundaries and stronger day-to-day control.
Limehouse
Riverside apartments, converted buildings and mixed tenancy profiles make maintenance handling and local fit more important than broad London coverage claims.
Wapping
Building character, access constraints and landlord expectations all call for a calmer, more disciplined service than city-wide coverage usually provides.
Whitechapel
Occupancy changes, mixed stock and tighter compliance awareness make a proper service structure more valuable than generic management promises.
Bethnal Green
Communication quality, maintenance and occupied switching matter as much as the headline fee.
Bow
Mixed stock, growing portfolios and mid-tenancy issues all push landlords toward a more structured service.
Stratford
One of East London's key landlord markets, service quality, building rules and operational clarity all matter once the tenancy is live.
Types of landlord
Questions for buy-to-let, portfolio, overseas and HMO landlords.
Buy-to-let landlords
For landlords with one or two properties who want a proper service and a fee they can read on a single page.
Portfolio landlords
One point of contact across multiple flats. Consolidated reporting, prioritised maintenance, and a service that scales without the admin growing with it.
Overseas landlords
If you're managing a London flat from another time zone, we act as your eyes on the ground. HMRC NRL handling, sterling rent transfers, and updates that respect the hour where you live.
HMO landlords
For shared houses and licensed HMOs that need closer attention to compliance, occupancy and the day-to-day workload.
Enquiry and contact
What happens after you reach out, and the quickest way to get in front of us.
First contact and follow-up
WhatsApp, response times, remote instructions, and what happens after you submit an enquiry.
What’s next
Want the answer tied to your actual property?
A short call. We can give you a real answer rather than a general one.