Who it’s for
- RTM directors carrying too much unpaid coordination themselves.
- Buildings leaving an unresponsive or opaque agent.
- Resident-led companies who want clearer standards without bloated email chains.
Block management
RTM Companies
A proper managing agent for volunteer directors who need control of the service charge, the contractors and the resident inbox.
We support RTM companies across East London who want a professional managing agent to carry the workload, without losing visibility over what's happening, what's being spent, and what's coming next.
What’s included
- Building operations and issue routing.
- Service-charge administration with proper reporting.
- Director communication with clear approval thresholds.
- Compliance tracking and contractor administration.
Sits outside the brief
- Specialist legal advice, tribunal work or company secretarial duties, unless agreed separately.
- Surveying, major works consultancy or reserve-fund strategy outside the agreed brief.
- Historic disputes that need specialist legal handling.
What the proposal sets out
- The proposal sets inspection rhythm, communication cadence, approval thresholds and reporting format.
- Existing contractors and compliance arrangements are reviewed before they're retained or replaced.
- Where the handover file is weak, the opening phase focuses on stabilising it before normal cadence begins.
Where buildings go wrong
The recurring problems we’re built to fix
Changing managing agents only helps if the new one actually fixes the underlying problems.
Directors doing unpaid work because the current agent is too reactive.
No clarity on what the service charge is actually funding.
No reliable process for contractors, compliance or resident communication.
How it works
Visible from the start
How we stabilise the building file, reset responsibilities, and start the recurring management rhythm.
Step 1
Review the building and the file
We look at the current contracts, service-charge position, compliance record and live issues before management begins.
Step 2
Reset the operating controls
We agree director approvals, resident communication, contractor rules and escalation points so responsibilities are visible.
Step 3
Run it on a proper rhythm
Day-to-day management moves into a repeatable system rather than directors chasing issues manually.
Detail
A closer look at the service
The scope, controls and delivery detail that matter before you appoint anyone.
From claim to live management
RTM companies often arrive with a messy handover, gaps in the building file, and tired directors. We take the building from transition into live management cleanly, resetting contracts, service-charge admin and resident communication so everything is documented.
Directors stay informed, not buried
The point isn't to drown directors in raw email traffic. We keep visibility high while routing day-to-day work, contractor calls and recurring compliance through a clear, repeatable structure.
FAQs
Questions directors, freeholders and RMC boards usually ask
What’s next
Looking after a building? Tell us about it.
The building type, the current setup, the issues that need fixing first, and we’ll come back with a proper proposal.