Building operations and day-to-day issues.
Block management
A proper managing agent for residential buildings.
Block management is a different discipline. Service charge accounting, Section 20s, contractor oversight, reserve fund planning, and a managing agent who actually picks up. We run this as a dedicated service for RTM directors, RMC boards and freeholders.
We work with volunteer directors and freeholders who want their building looked after, and want to see what's happening at any time.
The proposal, the reporting and the onboarding are all different from a landlord brief. We treat them properly.
What we look after
Building operations, leaseholder communication, and proper accountability.
Residential blocks need visibility, clear approvals, explicit exclusions and a managing agent who treats directors as clients, not inboxes.
Service charge admin and proper reporting.
Contractor and compliance management.
Structured switching from another agent.
Leaseholder communication and escalation paths.
Support for RTM companies, freeholders and smaller blocks.
What's usually inside the proposal
- Inspection rhythm and reporting format.
- Approval thresholds and escalation routes.
- Director or owner communication cadence.
- Contractor admin and recurring issue control.
What's usually scoped separately
- Company secretarial or specialist legal work.
- Major works consultancy or project management.
- Tribunal, contested recovery or lease interpretation.
- Anything we haven't explicitly agreed in the proposal.
Before a proposal
Bring the picture into focus first.
The clearer the building's setup, recent failures and decision structure are at the start, the quicker we can split recurring management from anything specialist.
Who runs the building
RTM company, freeholder, RMC or another director-led arrangement. Tell us who's responsible.
Current setup
Are you changing agent, self-managing, or stabilising after a weak handover?
The file
Service-charge position, compliance records, contractor history and recent reports.
What needs fixing first
Communication drift, contractor control, arrears, compliance gaps, governance issues, whatever's most pressing.
Who we work with
Start with the page that matches who you are.
These pages are written for RTM directors, RMC boards and freeholders comparing how we'd actually run the building.
RTM Companies
We support RTM companies across East London who want a professional managing agent to carry the workload, without losing visibility over what's happening, what's being spent, and what's coming next.
Freeholders
We support freeholders and building owners across East London who need disciplined building management, sensible leaseholder communication and proper control over recurring issues and major works.
How Block Management Works
Freeholders, RTM directors and RMC boards should be able to see how we'd run the building before they appoint anyone. This page sets out what we manage, how issues move, and where accountability sits.
Specialist services
When the brief is narrower than full management.
Section 20 consultations, service charge budgeting, major works, contractor procurement, AGMs and block compliance. All run as defined specialist services.
Section 20 Consultation
We run Section 20 consultations for residential blocks where major works or long-term agreements trigger the statutory process and the cost-recovery risk is too high to handle informally.
Service Charge Budgeting
We help blocks move from vague estimates and reactive chasing into a structured annual budget, demand, collection and year-end reporting process.
Major Works Oversight
For residential blocks planning major works, we provide the structure: scope review, procurement, Section 20 interface, reporting and close-out. Better than letting cost and communication drift as the project grows.
Contractor Procurement
For residential blocks where tendering, due diligence and the appointment process matter to cost, resident confidence and later accountability.
AGM Management
For RTM companies and RMCs where quorum, notices, minutes, voting and post-meeting follow-up need more control than a basic admin exercise.
Block Compliance & Fire Safety
For residential blocks where fire safety, building safety, asbestos, water hygiene, lifts and electrical installations need a proper management approach.
What’s next
Looking after a building? Tell us about it.
A short call, no pressure, and a straight answer on whether we're the right managing agent for you.