Who it’s for
- Freeholders, RTM companies and RMCs planning qualifying works.
- Blocks entering long-term service agreements that may trigger consultation.
- Clients who need recoverability protected before costs are committed.
Block management
Section 20 Consultation
Section 20 done properly. The consultation is treated as a compliance workflow, not an afterthought, because recoverability depends on it.
We run Section 20 consultations for residential blocks where major works or long-term agreements trigger the statutory process and the cost-recovery risk is too high to handle informally.
What’s included
- Threshold assessment for works and long-term agreements.
- Notice preparation, service and consultation timetable.
- Leaseholder observation handling and contractor nominations.
- Coordination with procurement and project teams.
Sits outside the brief
- Legal advice on contested tribunal strategy, unless agreed separately.
- Project management of the works contract, unless part of a wider brief.
- An assumption that consultation alone covers procurement or surveying.
What the proposal sets out
- The proposal clarifies whether we're handling consultation only or running it alongside the wider works.
- Service of notices, timetable and file structure are set at the outset.
- Tribunal work or specialist legal advice is scoped separately if the matter becomes contentious.
Where buildings go wrong
The recurring problems we’re built to fix
Changing managing agents only helps if the new one actually fixes the underlying problems.
Uncertainty over whether proposed works or contracts trigger consultation.
Leaseholder challenges caused by weak notices or poor process.
A risk that costs can't be recovered properly if the file is defective.
How it works
Visible from the start
How we stabilise the building file, reset responsibilities, and start the recurring management rhythm.
Step 1
Assess the trigger
We confirm whether the proposed works or agreement need consultation and build the timetable around the project.
Step 2
Run it properly
Notices are prepared and served, observations managed, and the file kept defensible.
Step 3
Close with a clean record
We document the award-stage position and keep the audit trail clear for later review.
Specialist detail
What this specialist service covers
The scope, controls and delivery detail that matter before you appoint anyone.
What the process covers
Threshold review, notice preparation, service of notices, leaseholder observations, tender coordination and the award-stage record needed for cost recovery. We treat it as a compliance workflow, not paperwork bolted onto a works project.
Why the detail matters
A defective consultation can undermine recovery through the service charge. We focus on process discipline, evidence of service and a clean audit trail, so the file holds up if challenged.
FAQs
Questions directors, freeholders and RMC boards usually ask
What’s next
Looking after a building? Tell us about it.
The building type, the current setup, the issues that need fixing first, and we’ll come back with a proper proposal.