Step 1
Log the issue
Every reported problem is captured properly. The property, the urgency, who reported it, so nothing gets lost in messages.
How we work
Maintenance
Repairs handled in writing. Quotes, approvals and contractor instructions all on the record.
- Issues are triaged, not treated as equal priority.
- Approval thresholds are clear before work is instructed.
- You can see the process from report to contractor to resolution.
Process
What this should look like when it's running properly
How the work runs once the service is live.
Step 2
Triage
Urgent, routine and landlord-decision items are separated so the right response happens first.
Step 3
Approve and instruct
We follow the agreed approval thresholds, then instruct a trusted contractor with enough context to avoid repeat visits.
Step 4
Close and update
We confirm completion, record the outcome and let you know where things stand.
Our standard
- Urgent issues don't wait behind routine queries.
- Approval rules are defined, not guessed.
- Updates explain status, not just forward contractor chatter.
- Contractor instructions are documented well enough for you to understand what was approved.
What to look for
You should be able to see where responsibility sits, how updates are written, and when issues get escalated, before the tenancy starts, not after.
FAQs
Questions on how this works
What’s next
Want this matched to your actual property?
Compare services if you're still working out the right fit, or arrange a call if the property has its own specifics.