What’s included
- Guest messaging and booking admin.
- Calendar and channel management.
- Check-in, key handover and stay coordination.
- Cleaning, laundry, maintenance and restocking, depending on tier.
- Compliance and revenue strategy on the higher tiers.
Service
Accommodation Management
Serviced-stay management done properly. Setup, bookings, guests, turnovers and the London 90-night rules.
Our fee
15% to 25% + VAT monthly
We run serviced apartments end to end: setup, channel management, guest communication, turnovers, maintenance, compliance and (on the higher tiers) revenue strategy.
Tiered by how much we take on. Cleaning, laundry, supplies, technology and contractor costs sit outside the management fee unless we've agreed otherwise in writing.
What sits outside
- Guaranteed occupancy or income.
- Cleaning, contractor, laundry, supply and tech costs, unless agreed.
- Legal advice, tax advice, planning or regulatory filings.
- Long-let tenancy management for properties not running as short stays.
Pricing tiers
Tiers for this service
The management fee changes with how much we take on. Third-party costs sit outside the fee unless we've agreed otherwise in writing.
Basic
15% + VAT monthly
Bookings and guest handling, looked after properly.
- Guest communication
- Bookings
- Calendar and channel management
- Key handover coordination
- Check-in instructions
Standard
20% + VAT monthly
Everything in Basic, plus turnovers, screening and mid-stay support.
- Everything in Basic
- Cleaning and laundry coordination
- Guest screening
- Maintenance coordination
- Supplies restocking, no mark-ups
- Mid-stay support
Premium
25% + VAT monthly
Full-service with revenue strategy, reviews and performance reporting.
- Everything in Standard
- Dynamic pricing and revenue strategy
- Monthly reports
- Review management
- Performance analytics
- Local licensing guidance (non-legal)
- Condition checks between stays
Fit
Who Accommodation is for
The right service depends on how much you want to keep on your plate, and how much you want to hand over.
Good fit if
- Owners running serviced apartments or short stays.
- Landlords who need a different model from long-let management.
- Hosts who want a clearer split between basic hosting and proper revenue handling.
Probably not for you if
- Standard long-let landlords, Full Management is the fit.
- Owners expecting a fixed-rent or guaranteed-income setup.
- Properties not genuinely operating as serviced accommodation.
Choosing
When Accommodation is right, and when it isn't
Choose this service when you want the work taken on properly. Choose something else when a lighter or different service fits better.
Good fit when
- The property runs on bookings rather than tenancies.
- You want the service tier to reflect how much you want us to take on.
- You want cleaning, restocking and channel control treated as proper operations.
Not the right fit when
- The property should be on a long let instead.
- You're looking for an agent to underwrite your income.
- The property isn't really suitable for short stays.
How it works
How Accommodation runs once it's live
What we set up first, how the service runs day to day, and where reporting and approvals sit.
Step 1
Look at the setup
We review the property, the channel strategy, the access method and any live pain points before starting.
Step 2
Set up the live workflow
Bookings, guest communication, check-in instructions and escalation rules go into a working rhythm.
Step 3
Run turnovers and issues
We coordinate cleaning, laundry, maintenance, restocking and guest support to the tier you've chosen.
Step 4
Optimise and report
On the higher tiers, we review pricing, reviews and compliance through proper monthly reporting.
Detail
A closer look at the work.
A few specifics on how the service actually runs day to day.
Setup and launch
We can start at setup, getting the property ready, listing it properly, coordinating photography, and setting up the channels. The aim is a proper launch, not a rushed listing upload.
Live guest operations
Bookings, pre-arrival messages, check-in instructions, turnovers and mid-stay support all run to a repeatable standard. Guests get a consistent experience and you don't get a flood of messages.
The London 90-night rules
Short stays in London come with their own rules. We track the 90-night limit as a live operating control, keep certificates current, check insurance suitability and treat fire safety and guest data as proper responsibilities, not afterthoughts.
Revenue strategy
On the higher tiers, we go beyond hosting into commercial performance, pricing strategy, channel mix, review handling and owner reporting aimed at improving revenue within the legal operating limits of the property.
Before we take it on
We look at the property, the setup and whether short-stay is genuinely the right model. This service is for proper guest-led accommodation, not a workaround for landlords wanting a fixed income.
Before you choose
See where this service starts and where the next one takes over.
Our side-by-side comparison shows the boundary across rent, repairs, compliance, inspections and day-to-day management.
Brochure
Download the brochure
The fee, what's included and what isn't. All in one PDF.
Download brochureFAQs
Questions landlords usually ask
What’s next
Want a proposal matched to your actual property?
Tell us about it. The flat, the tenancy, and any switching context if there is any.