Rent and statements
Rent collected on time, reconciled cleanly, and explained on a statement you can read in a minute.
How we work
How the day-to-day actually runs.
Rent, repairs, tenants, reporting, handled by a named property manager who answers the phone. This page shows you how each part actually works.
For landlords who want to see how a property is actually managed before appointing anyone, or replacing an agent.
Where we work: Hackney, Tower Hamlets, Newham, Waltham Forest, Canary Wharf, Stratford, Wapping, Whitechapel, Bethnal Green, Bow, Limehouse and the wider East London market.
Four workflows
Open the part of the service you want to inspect.
Each page shows how a controlled service should handle recurring work once a property is live.
See workflow
Maintenance
Repairs handled in writing. Quotes, approvals and contractor instructions all on the record.
Tenant matters
A controlled way of handling tenant communication, escalation and repeat issues.
Reporting
Updates that tell you the status, what's been done, and what needs deciding next.
What's next
Move from how it works to the right decision.
If the workflow looks right, the next question is usually about service, fees, or how to switch agents.
Still choosing a service
Use the comparison if you're not sure which service fits.
Want to see the fee
Open pricing when the workflow looks right and you want the cost on one page.
Already replacing an agent
When the problem sits inside an occupied tenancy and you'd rather not wait for it to end.
Related reading
Longer pieces on the same topics.
The commercial, compliance and decision-making context behind these workflows.
8 min read
How much does property management cost in London?
London management fees vary with how much an agent actually takes on. The percentage only means something if you know what's included.
9 min read
What does a property manager actually do?
A property manager runs the day-to-day around the tenancy: rent, tenant calls, repairs, inspections, compliance and clear updates when something needs your decision.
8 min read
Do I need a property manager for my London rental?
You probably need a property manager when the time, compliance burden, tenant calls and repair coordination start outweighing what you can sensibly handle yourself.
What’s next
Want this matched to your actual property?
Tell us about the flat or building and we'll show you how we'd handle it.