Who it’s for
- Freeholders protecting building standards and long-term value.
- Owners who want stronger control and more reliable reporting.
- Building owners reviewing whether the current agent is actually in control.
Block management
Freeholders
A commercially clear managing agent for residential freeholders. Recoverable service charges, kept condition, statutory discipline.
We support freeholders and building owners across East London who need disciplined building management, sensible leaseholder communication and proper control over recurring issues and major works.
What’s included
- Day-to-day building management within the agreed scope.
- Leaseholder communication and complaint handling.
- Service-charge administration and recovery support.
- Section 20 process discipline where applicable.
Sits outside the brief
- Automatic inclusion of every major works task before scope is agreed.
- Lease interpretation, contested recovery or tribunal handling, unless instructed.
- Surveying, reserve-fund planning or capital strategy outside the operational brief.
What the proposal sets out
- The proposal sets inspection cadence, reporting format, approval routes and resident communication rules.
- Section 20, major works and specialist compliance responsibilities are stated explicitly so nothing is assumed.
- Where the existing file is incomplete, the handover phase resets document control before normal cadence begins.
Where buildings go wrong
The recurring problems we’re built to fix
Changing managing agents only helps if the new one actually fixes the underlying problems.
Weak management eroding confidence among leaseholders and directors.
No proper structure for service-charge recovery or major works planning.
Buildings drifting into reactive, personality-led management with no audit trail.
How it works
Visible from the start
How we stabilise the building file, reset responsibilities, and start the recurring management rhythm.
Step 1
Assess the building
We review the operational file, service-charge setup, contractor base, compliance record and immediate risks.
Step 2
Set the controls
We agree reporting, decision points and escalation routes for building issues, residents and larger works.
Step 3
Manage to a standard
The building runs against agreed expectations rather than informal assumptions and ad hoc fixes.
Detail
A closer look at the service
The scope, controls and delivery detail that matter before you appoint anyone.
Freeholder duties, done properly
Freeholder management is more than maintenance. It covers service-charge administration, insurance, leaseholder communication, statutory consultation and the wider compliance burden that sits with ownership of the building.
Clear about what's in scope
We're explicit about what's recurring block management and what needs a separate instruction, particularly around Section 20, reserve-fund planning, specialist lease issues and major works. False assumptions there create cost and risk later.
FAQs
Questions directors, freeholders and RMC boards usually ask
What’s next
Looking after a building? Tell us about it.
The building type, the current setup, the issues that need fixing first, and we’ll come back with a proper proposal.