Step 1
Set the schedule
We agree the payment method, remittance timing and statement format at onboarding.
How we work
Rent and statements
Rent collected on time, reconciled cleanly, and explained on a statement you can read in a minute.
- You know what's been paid, what's outstanding, and what's been sent to you.
- Arrears don't disappear quietly, they get followed up.
- Statements explain what happened and what happens next.
Process
What this should look like when it's running properly
How the work runs once the service is live.
Step 2
Track receipts properly
Rent is matched against the tenancy each month so any shortfall or delay is picked up immediately.
Step 3
Chase early
Late or partial payments move into structured follow-up. We don't wait for it to drift.
Step 4
Remit and report
Funds are sent to you on schedule with a statement showing exactly where things stand.
Our standard
- Statements show dates and status, not vague summaries.
- Arrears chasing has a clear next step, not open-ended chasing.
- Money handling is visible enough for you to verify the process at any time.
What to look for
You should be able to see where responsibility sits, how updates are written, and when issues get escalated, before the tenancy starts, not after.
FAQs
Questions on how this works
What’s next
Want this matched to your actual property?
Compare services if you're still working out the right fit, or arrange a call if the property has its own specifics.